FAQs
SHIPPING
Where does the Abbott/Exact Sciences Company Store ship to?
The store ships to all 50 states (including the District of Columbia) as well as all international locations.
When will my order be shipped?
We strive to process orders as quickly as possible. Typical production time for anything made-to-order is between 10-12 business days, plus additional time for transit. Please note that during periods of high volume, it will take longer for your order to ship (sales, major promotions, holiday season, etc.).
When will my order be delivered?
Orders will be shipped via UPS or USPS as noted at checkout. Ground service delivery is within 2-5 business days after your order has shipped.
What if I need a Rush Order?
Because the items in the shop are Made on Demand, production does not start until the time of the order. However, please reach out to exs@stran.com with specific timing needs and requests. All best efforts will be made to expedite the order.
How can I track my order?
Once an order has shipped, you will receive an email notification with tracking information. You can also log into your account page to check the status of your order and tracking information.
What if I'd like to change my order after it's placed?
We apologize, but we cannot make changes, exchanges, adjustments, or cancellations to an order after it has been submitted. All items are Made to Order so the items are not returnable. We may still be able to help, though! Send us an email at: exs@stran.com.
Can I ship to an address that is different from my billing address?
Yes, you're able to enter separate shipping addresses and save addresses to your address book that you may want to ship to in the future.
Will all my items ship together?
Orders with multiple items will likely ship in the same package. A small amount of the store items ship from different distribution centers, so there is a possibility that your order will arrive in multiple boxes.
PAYMENT
What forms of payment does the site accept?
All orders will be subject to a credit card payment at checkout.
Can I have Redemption Codes created?
Yes, the store can accept Redemption codes. If interested, please reach out to exs@stran.com. The team will guide you through the process to ensure you and your team have the correct codes created.
CUSTOMER SERVICE
What if I have additional questions?
Please contact your dedicated team at exs@stran.com if you have any additional questions. If you don’t see what you are looking for, please reach out and we are happy to assist.